Return and Refund policy
Return and Refund policy
Customer Satisfaction is our primary goal. garmentvilla.in has a very simple return and exchange policy. We will gladly accept back any product in its original packing within 7 days of you receiving your product if you are not happy with the product for any reason. You will need to inform us within 24 hours of delivery of the product.
Customer Care number : + 91- 8160176228
Office Timings - MONDAY TO SATURDAY - 10:00 AM to 6:00PM
We have a " Garment Villa Buyer Security Program" Where in our buyers are protected in the following cases:-
• Not satisfied with the product quality
• Defective Product Received
• Wrong Product Received
What happens if want to return because i am not satisfied with the product quality? Please provide us with maximum possible details as they would be the base of examining the defect or differences.
Dont Worry! We will still gladly accept back the product and shall issue you a store credit equivalent to the amount of the product, which can be used to make further purchase on garmentvilla.in.
Please Note:
• In Case Of Return The Product Purchased By Customer, Just Simply Raise Return By Website Or Contact, Our Team Will Pickup The Parcel From Customer Door. Customer No Need To Worry About Lengthy Process Return Courier.
• Just Keep The Parcel Ready With Original Product And Tag For Easy Return Process.
• While Returning Order Make Sure That Correct Product Is There So Kindly Shoot A Video And Share With Us If Video Is Not There And Product Was Wrong We Are Not Responsible For It.
• Video Is Proof That We Can Claim To Courier Company For Wrong Product.
• Once The Return Order Picked Up Successfully Then On Same Day Place Order On Whatsapp Or Call .
• In Case Of Return After Pickup From Courier Boy Once We Receive And Team Will Check Product/Products If We Found Products Are Wrong, Duplicate Or Damaged Then Exchange Will Not Be Considered. Our Team Is Not Responsible.
• If Our Team Is Found Product/products In Same Condition Of We Deliver Then We Will Proceed For Exchange.
• Store Credit Equivalent To The Amount Of The Product.
• No Refund What So Ever Will Be Made In This Case.
• We only exchange the same or different product in case of damage, not satisfied with product, refund will not be applicable.
GARMENT VILLA
214 Sumeru Business Corner ,Nr. Rajhans Theater , Pal , Adajan , Surat 395009
What happens if we have received a defective product?
We will gladly accept back any damaged product in its original packing within 7 days of you receiving your product for any damage/defects in the product. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement or refund subject to availability of the same product. Use our hassle free method to return. Refunds will be processed only if they cannot be replaced with a new product. Please make sure to report any and all problems associated with a single order/package delivery at the same time. Please provide us with maximum possible details as they would be the base of examining the defect or differences. Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to garmentvilla@gmail.com. Please do not return products without first speaking to our customer care.
All returns request need to be put on an email to garmentvilla@gmail.com with images attached and the problem completely stated. Please also mention your order number, name and contact number with your returns request. We request you to not ship your return parcels until approved to send by us. There are chances that you might lose your parcel in such cases as the returns facility will have no track of the returned parcel sent without intimation. We are not responsible for the loss of goods that are sent without intimation. No refund/request/replacement will be provided for goods sent without intimation.
KEEPING THE FOLLOWING IN MIND TO MAKE USE OF OUR RETURN POLICY:
• The returned product should be in the original packaging, unused condition and in the same condition as you received the product.
- The return product contains all item like its bottom or dupatta or extra fabric etc.
- And if during any special offer which you get free extra product is also send to us with return product. If anything is miss then you product will not eligible for return.
• In case you receive a damage or defective product contact us within 24 hours from the time of delivery.
• Original barcodes, tags, labels, product, and brand packaging should not be tampered with.
• Sachets/ packets accompanying the box should not be opened/ tampered with.
• As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
• However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
• Refund/ replacement for goods/ merchandise is subject to inspection and checking by Garment Villa team after they are received at our facility.
• Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
• Under no circumstances the refund amount can be more than the amount paid for the product.
• products will be refunded only if they cannot be replaced with a fresh piece.
• If your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
• Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
• Stitched goods cannot be returned or refunded.